REFUND POLICY – Yohims Gift
Effective Date: 20/04/2026
At Yohims Gift, customer satisfaction is important, but due to the nature of our products, the following policy applies:
1. Custom Orders
Customized or personalized items are non-refundable
Once production begins, orders cannot be canceled
2. Non-Custom Items
Refunds or replacements may be considered if:
Item is damaged upon delivery
Wrong item was delivered
Customers must report issues within 48 hours of receiving the item.
3. Refund Process
Contact us at shop@yohimsgift.com
Provide proof (photos and description of issue)
Approved refunds will be processed within a reasonable timeframe
4. Delivery Issues
We are not responsible for delays caused by delivery partners, but we will assist in resolving issues where possible.
5. Non-Refundable Situations
Change of mind after order confirmation
Incorrect details provided by customer
Minor variations in handmade/custom items